![]() ![]() Store managers were reportedly instructed to implement and explain the new policies in a way that maintains a positive customer experience. Armed Forces will no longer apply to major appliances or related accessories, parts and services including delivery and installation. Meanwhile, Lowe’s’ 10-percent military discount for active-duty and retired members of the U.S. The new two-day window on appliance returns matches The Home Depot’s return policy for damaged or defective white goods. Return Policy If the item is returned within 10 days, in the same condition in which it left the store, we will refund the customers money or issue a store. The grace period is 30 days for room air conditioners, water heaters, TVs, electronics, and lawn products. Most products sold at Lowe’s can be exchanged or refunded up to 90 days after purchase if new and unused. ![]() The clock begins ticking at the time of delivery or store pickup. ![]() The new 48-hour window effectively bars customers from returning their appliance purchases unless they were paid for with Lowe’s private-label credit or remain unopened in their original and undamaged factory-sealed packaging. According to sources, the new policies were initiated to help the home improvement chain increase margin on its white-goods assortment. The changes, which went into effect last month, apply to both in-store and online sales. I dont even know how they could get returned when the item cannot be scanned, there isnt any record of it on the website, and if you look it up on Google it directs you to home depot. In a major policy shift for the nation’s largest appliance retailer, Lowe’s has cut its return window from 30 days to 48 hours for virtually all major appliances and has excluded the category from the company’s 10-percent military discount. The number of times weve had home depot products returned might surprise you. Drops category from military discount program I doubt they can expect any more business from me.Lowe’s’ dramatically reduced return policy delivers a significant advantage to independent appliance dealers with more customer-friendly rules. While at the store I asked to speak to the manager but still have not seen him after waiting around we decided to leave go home and see if perhaps they would anoint us with their presence tomorrow. I waited and waited and waited that evening and no Call was received it's 9:00 pm and still no call received, so, perhaps I have to drive up there again and find out if, when, or are they going to bring a refrigerator to our house that we already paid for. After 2 weeks we returned and after failing to contact them by phone, we drove to the store 45 minutes away and talked to lady who said no problem we will call you by this evening and let you know a window in which we can deliver it tomorrow. Not successful at all, we went home to Pennsylvania since we're only in Delaware part-time. Luckily, Lowe's has a pretty straightforward return policy. Many times, retailers have pretty lengthy policies with lots of fine print and complicated rules. At that time we called I was on the phone almost half a day trying just to get a person and ask something about delivery dates and availability. By Darby Wagler/J12:02 pm EST Because every store has a different return policy, it can be hard to remember the details of each one. We found we would not be available that day could they deliver it a day or so earlier and they told us just call 24 hours before. At the time we purchased the refrigerator arrangements were made for us to be available on the 10th of June. Store number 658 was supposed to deliver a refrigerator to our home in Delaware. ![]()
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